---
title: I am having trouble finding my way around the event platform.
description: Do you already know the Helpdesk in the digital event platform?
---

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1. [FAQ Home](https://support.dmexco.com/faq?hsLang=en)
2. [General](https://support.dmexco.com/faq/general?hsLang=en)
3. [Digital Event Platform / DMEXCO App](https://support.dmexco.com/faq/general?hsLang=en#digital-event-platform-dmexco-app)

# I am having trouble finding my way around the event platform.

## Do you already know the Helpdesk in the digital event platform?

There you will find short how-to videos on all kinds of topics and features within the digital event platform. And if you need further help, you can directly contact our support team. The colleagues there will be happy to help you.

[This way](https://community.dmexco.com/event/dmexco-2026/plannings/RXZlbnRWaWV3XzEzMTcyNTg=) to our Helpdesk.

- [General](https://support.dmexco.com/faq/general?hsLang=en#main-content)

    - [General / Organisational](https://support.dmexco.com/faq/general?hsLang=en#general-organisational)
    - [Digital Event Platform / DMEXCO App](https://support.dmexco.com/faq/general?hsLang=en#digital-event-platform-dmexco-app)
    - [Other](https://support.dmexco.com/faq/general?hsLang=en#other)
- [Exhibitors](https://support.dmexco.com/faq/exhibitors?hsLang=en#main-content)

    - [Organisational / Fair Preparation](https://support.dmexco.com/faq/exhibitors?hsLang=en#organisational-fair-preparation)
    - [Tips for exhibitors](https://support.dmexco.com/faq/exhibitors?hsLang=en#tips-for-exhibitors)
    - [Digital Event Platform](https://support.dmexco.com/faq/exhibitors?hsLang=en#digital-event-platform)
- [Exhibitor Checklist](https://support.dmexco.com/faq/exhibitor-checklist?hsLang=en#main-content)

    - [Phase 1](https://support.dmexco.com/faq/exhibitor-checklist?hsLang=en#phase-1)
    - [Phase 2](https://support.dmexco.com/faq/exhibitor-checklist?hsLang=en#phase-2)
    - [Phase 3](https://support.dmexco.com/faq/exhibitor-checklist?hsLang=en#phase-3)
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    - [Downloads](https://support.dmexco.com/faq/exhibitor-checklist?hsLang=en#downloads)
- [Conference](https://support.dmexco.com/faq/conference?hsLang=en#main-content)

    - [Sessions & Formats](https://support.dmexco.com/faq/conference?hsLang=en#sessions-formats)
    - [For Speakers](https://support.dmexco.com/faq/conference?hsLang=en#for-speakers)
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